We start each new drop launch with a pre-order phase allowing you to reserve your BENKLARK product at a favourable price. Thanks to your pre-orders, we know in advance the quantities to be produced, so there is no overproduction, no unsold, no sales and a limited impact on the environment. Once pre-ordered, you will be delivered within an estimated 15 to 30 days after the end date of the pre-orders.
At the end of the pre-orders and once each customer has been delivered, the product is then officially launched and available in limited stock in the BENKLARK CATALOGUE. At this point, your item is delivered directly within a maximum of 2-3 days for deliveries in metropolitan France.
At BENKLARK, we produce most of our products only in France or Portugal. We work with a limited number of raw materials in order not to overstock and avoid waste.
Free delivery in Europe
Delivery rest of the world Colissimo within 4 to 12 days: 32 euros.
You have received your order but the size or cut does not suit you?
Don't worry, you have 14 days from the date of receipt of your package to request an exchange or refund.
In order to be able to be exchanged or reimbursed, the articles must in no case have been worn in addition to the fitting, washed or damaged and must be returned in their original packaging, in perfect condition of resale.
RETURNS ARE FREE IN FRANCE
To make a return, simply contact customer service at the following address Contact@benklark.com.
You will then receive your return label to stick on your parcel.
Once we have received your return, we will proceed with the exchange or refund of your order.
19 BERANGER STREET
In the case of an exchange, it will be processed as soon as possible according to availability of products within a maximum period of 14 days following receipt of your articles. In the event of an unavailability of the articles, we will contact you to inform you.
In the case of a refund request, this will be made within 14 days of receipt of your items and automatically to the account associated with the bank card used for payment.