Refund policy

RETURNS ARE FREE FOR ORDERS OVER 200€

For an exchange or a refund, the items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.

Pre-orders can be returned, we do produce a 5% more inventory permitting our customers to process an exchange if needed.

Product sold during the Sales period are final sale and cannot be returned. 


RETURN PROCEDURE

All returns are processed directly when connecting to your Benklark account (you'll just need to enter your email address: my account). You'll be guided through the creation of your pre-paid label. Please add a note if you prefer an exchange rather than a refund. 

 

THE DELAYS

Once your return received back at our warehouse, we'll inspect it and we'll process either your refund or your exchange. Please note that it can take up to 14 business days to be processed. 

You will receive an email confirming the receipt of your products, as well as the refund or exchange.